Front Office Agent F/m/x

Sofitel Brisbane Central

Rome, Italy
On-site
Guest welcome and check-in/out
Respond to guest inquiries and requests
Manage inbound/outbound emails
Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services

Job Summary

  • Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.
  • Administering all Front Office operations such as guests’ welcome (arrivals/departures), room inventory and availability, communicating timely especially with Maintenance and Housekeeping colleagues according to the department’s SOPs.
  • A competitive salary package ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

Matching Summary

Our Front Office Agents will be the first point of contact with the Hotel's Guests, greeting them always in a very polite and well-spoken manner and deal with all Front Office operations in the Hotel's continuing effort to deliver outstanding guest services.

Skills & Requirements

Must-have

  • Guest welcome and check-in/out
  • Respond to guest inquiries and requests
  • Manage inbound/outbound emails
  • Maintain knowledge of hotel products and services
  • Compliance with hotel standards and procedures

Nice-to-have

  • Artisan of travel brand
  • Luxury hotel experience
  • Contemporary elegance

Key Requirements

  • Experience as receptionist in luxury hotels
  • Good proficiency in hotel management software
  • Advanced level of English and Italian
  • Legal right to work in Italy

Work Rights

Legal right to work in Italy

Tailored Resume

Cover Letter