NiCE is seeking a Renewal Account Manager for its remote team in the United States. The role focuses on managing contract renewals, negotiating terms, and ensuring customer retention while collaborating with various teams to drive revenue growth
Job Summary
The role is accountable for assisting customers and internal teams with contract renewals and negotiations to retain revenue.
NiCE offers a career opportunity in a global, market-disrupting company known for innovation in AI, cloud, and digital technologies.
Success is measured by tracking client retention and revenue growth using tools like Salesforce and Excel while managing multiple renewal projects.
Matching Summary
Match Score: 85
NiCE is seeking a Renewal Account Manager for its remote team in the United States. The role focuses on managing contract renewals, negotiating terms, and ensuring customer retention while collaborating with various teams to drive revenue growth.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
4+ years contract negotiation experience
4+ years contact center or service delivery
SaaS billing model expertise
Salesforce and Microsoft Office proficiency
Ability to negotiate with C-level executives
Nice-to-have
Experience in Account Management or sales
Strategic problem-solving skills
Adaptability in fast-paced environments
Knowledge of competitor strategies
Innovative approach to negotiations
Key Requirements
Bachelor's degree in IT or Business Administration
4+ years applicable experience in contract negotiation
4+ years in contact center or service delivery
Experience with SAAS billing models
Efficiency with Microsoft Office applications and Salesforce