Head Of Service Delivery

Leonardo Worldwide Corporation

Rio de Janeiro, Rio de Janeiro, Brazil
**
Senior management experience in service delivery
Infrastructure management for satellite and datacenters
Field service provider management
** Leonardo Worldwide Corporation is seeking a Head of Service Delivery based in Rio de Janeiro, Brazil. The role involves overseeing service delivery operations, ensuring customer satisfaction, and managing teams across Brazil and Colombia, with a focus on enhancing business relationships and operational efficiency. **

Job Summary

  • The role involves senior-level management reporting directly to the C-Level executive for LATAM, focusing on sustaining operations post-contract signing.
  • Responsibilities include managing Operations, IT, Telecommunications, and SLA monitoring for Brazil and Colombia markets while leading the PMO and Logistics teams.
  • The position requires a candidate with a complete degree in Telecommunications or Electrical Engineering and proven experience in high-availability infrastructure environments.

Matching Summary

Match Score: 75

** Leonardo Worldwide Corporation is seeking a Head of Service Delivery based in Rio de Janeiro, Brazil. The role involves overseeing service delivery operations, ensuring customer satisfaction, and managing teams across Brazil and Colombia, with a focus on enhancing business relationships and operational efficiency. **

Skills & Requirements

Must-have

  • Senior management experience in service delivery
  • Infrastructure management for satellite and datacenters
  • Field service provider management
  • PMO and CAPEX/OPEX planning expertise
  • Advanced English language proficiency

Nice-to-have

  • Spanish language skills
  • Power BI and Power Query knowledge
  • Experience in Oil & Gas or Maritime sectors
  • Strong stakeholder relationship building
  • Background in Utilities or Telecom operators

Key Requirements

  • Graduation in Telecommunications, Electrical, or Production Engineering
  • Advanced/Fluent English required
  • Solid experience in service operations and KPI monitoring
  • Proven track record in large-scale telecom infrastructure management

Work Rights

Not specified

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