NTT DATA is seeking a Senior Managed Services Engineer to ensure the operational integrity of clients' IT infrastructure. The role involves proactive monitoring and resolving technical incidents, requiring strong expertise in networking technologies and excellent communication skills
Job Summary
This role focuses on ensuring client IT infrastructure remains operational through proactive monitoring and incident resolution.
The engineer will serve as the go-to person for second-line support, handling medium complexity incidents within SLAs.
Candidates must possess strong planning skills and adaptability to work effectively in a dynamic, diverse global environment.
Matching Summary
Match Score: 85
NTT DATA is seeking a Senior Managed Services Engineer to ensure the operational integrity of clients' IT infrastructure. The role involves proactive monitoring and resolving technical incidents, requiring strong expertise in networking technologies and excellent communication skills.
Skills & Requirements
Must-have
Pulse Secure SSL VPN proficiency
Palo Alto firewall experience
Fortinet firewall knowledge
Cisco Nexus switches/routers
Ticketing tool usage
Nice-to-have
Automation optimization skills
Client-centric communication style
Trend analysis reporting ability
Disaster recovery support experience
Coaching L1 team members
Key Requirements
Bachelor's degree in IT/Computing or equivalent experience
At least one technical certification in listed technologies
Proficiency with Pulse Secure, Palo Alto, Fortinet, Cisco