Customer Experience Partner - Domain

Domain

Australia
Not specified; not specified; up to 20 weeks pyid ...
Hybrid
Previous customer service experience
Tech support role background
Excellent communication skills
Domain is seeking a Customer Experience Partner to provide technical and account support for their real estate clients. The role emphasizes problem-solving, customer engagement, and opportunities for career development within a hybrid working environment

Job Summary

  • This role serves as the daily hero for Domain customers, solving digital product tech and account queries across email, chat, and tickets.
  • The position offers significant career growth opportunities into Tech, Marketing, Data, and team leading roles within a hybrid working environment.
  • Candidates will act as a trusted partner and product guru, empowering Real Estate agency clients to unlock the full potential of industry-leading portals.

Matching Summary

Match Score: 85

Domain is seeking a Customer Experience Partner to provide technical and account support for their real estate clients. The role emphasizes problem-solving, customer engagement, and opportunities for career development within a hybrid working environment.

Salary

Not specified; Not specified; Up to 20 weeks paid parental leave; Wellbeing Leave; Novated leasing; Leadership development programs

Skills & Requirements

Must-have

  • Previous customer service experience
  • Tech support role background
  • Excellent communication skills
  • Resilient and empathic nature
  • Strong problem-solving abilities

Nice-to-have

  • SaaS industry platform experience
  • Contact centre experience preferred
  • Real Estate or PropTech background
  • Passion for delivering great CX
  • Enthusiastic positive approach

Key Requirements

  • Experience in fast-paced customer service
  • Experience in tech support roles
  • High level of confidentiality

Work Rights

Not specified

Tailored Resume

Cover Letter