Technical Support Specialist

Braze

São Paulo, Brazil
On-site
Technical product support
Saas or mobile application environments
Case management tools
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and owner of complex technical cases

Job Summary

  • As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and owner of complex technical cases.
  • Your responsibilities will include owning customer inquiries end-to-end, becoming a trusted product expert, driving increased product adoption, and collaborating effectively with cross-functional teams.
  • Braze offers comprehensive benefits, flexible paid time off, professional development support, and a collaborative, transparent, and fun culture recognized as a Great Place to Work®.

Matching Summary

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization, serving as a trusted product expert and owner of complex technical cases.

Skills & Requirements

Must-have

  • technical product support
  • SaaS or mobile application environments
  • case management tools
  • HTML, CSS, APIs, and/or SQL
  • strong written and verbal communication

Nice-to-have

  • customer-centric attitude
  • troubleshooting and problem-solving capabilities
  • resilient and calm under pressure
  • synthesize complex technical concepts
  • adaptable to fast-paced environments

Key Requirements

  • 2-3 years supporting technical products
  • Degree or equivalent practical experience
  • Proficiency with case management tools
  • Hands-on experience with HTML, CSS, APIs, or SQL
  • Domain knowledge of two or more areas

Work Rights

Not specified

Tailored Resume

Cover Letter