Customer Service Representative - Insurance

Auto Club Enterprises

Houston, TX, US
$23.00 – $25.00ph; bilingual fluency: + $1.00ph; b...
Fully remote
Customer service experience
Call center experience preferred
Excellent communication skills
Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized, proactive solutions and recommending valuable products and services

Job Summary

  • Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized, proactive solutions and recommending valuable products and services.
  • Navigate multiple systems and tools while actively listening and multitasking, maintaining a positive, can-do attitude in a fast-paced and evolving environment.
  • Auto Club Enterprises offers a comprehensive benefits package including health coverage, 401(K) with company match, pension, tuition assistance, and paid parental leave.

Matching Summary

Answer inbound calls and assist members with questions related to AAA memberships, delivering personalized, proactive solutions and recommending valuable products and services.

Salary

$23.00 – $25.00/hour; Bilingual Fluency: additional $1.00/hour; Benefits: Comprehensive package

Skills & Requirements

Must-have

  • Customer service experience
  • Call center experience preferred
  • Excellent communication skills
  • Multitasking and computer navigation
  • Dedicated quiet workspace
  • Ethernet internet connection

Nice-to-have

  • Spanish fluency is a plus
  • Friendly problem-solving mindset
  • Positive can-do attitude
  • Adaptability to change

Key Requirements

  • Prior customer service experience
  • Recent call center experience preferred
  • High school diploma or GED
  • Pass background check and drug screening
  • Reside within 80 miles of Houston, TX

Work Rights

Not specified

Tailored Resume

Cover Letter