Business Advisory New Associate-voice

Accenture

Not specified (assumed to be hybrid or remote based on industry norms).
Customer query management
Handling escalations and complaints
Closing faults within sla
Accenture is seeking a Business Advisory New Associate for its Customer Support vertical, focusing on enhancing customer and employee service through optimized processes. The role requires strong communication skills and the ability to handle customer queries and complaints, primarily through calls, with potential growth opportunities within the company

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team.
  • The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats.

Matching Summary

Match Score: 75

Accenture is seeking a Business Advisory New Associate for its Customer Support vertical, focusing on enhancing customer and employee service through optimized processes. The role requires strong communication skills and the ability to handle customer queries and complaints, primarily through calls, with potential growth opportunities within the company.

Skills & Requirements

Must-have

  • Customer query management
  • Handling escalations and complaints
  • Closing faults within SLA
  • Multimedia/multichannel support
  • Inbound and outbound calls
  • Night shift availability

Nice-to-have

  • Detail-oriented
  • Customer-focused professional
  • Problem-solving abilities
  • Critical/logical thinking

Key Requirements

  • 0 to 1 years of experience
  • Any Graduation
  • Previous experience in customer or employee support is a plus

Work Rights

Not specified

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