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Eli Lilly is seeking a Senior Application Support Engineer to provide advanced technical support for their suite of products, focusing on troubleshooting and resolving incidents related to application functionality and performance. The ideal candidate should have 4-6 years of experience in application support or software engineering, preferably within regulated industries, and possess strong analytical and problem-solving skills.
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Job Summary
This role serves as the escalation point for L2 support and customer queries within Eli Lilly's specialized Software Product Engineering team.
The position requires troubleshooting complex incidents related to application functionality, integrations, performance, and security while collaborating with cross-functional development teams.
Candidates must be available for non-standard work hours including shifts, weekends, and holidays to support continuous global operations.
Matching Summary
Match Score: 75
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Eli Lilly is seeking a Senior Application Support Engineer to provide advanced technical support for their suite of products, focusing on troubleshooting and resolving incidents related to application functionality and performance. The ideal candidate should have 4-6 years of experience in application support or software engineering, preferably within regulated industries, and possess strong analytical and problem-solving skills.
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Skills & Requirements
Must-have
4-6 years application support experience
Troubleshooting web applications frontend backend
AWS CloudWatch monitoring and logging tools
RESTful APIs PostgreSQL Redis databases
CI/CD pipeline deployment support
Bash Python JavaScript scripting skills
Nice-to-have
Experience in Life Sciences or Healthcare industries
Familiarity with React Material-UI frameworks
Knowledge of GDPR HIPAA compliance standards
Agile methodologies and SDLC exposure
Strong documentation and knowledge base management
Key Requirements
Bachelor's degree in computer science or related field
4-6 years experience in application support or software engineering
Availability for flexible work hours and weekend shifts