The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals
Job Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term employee growth and success.
This role involves managing 50-60 enterprise accounts, maintaining revenue streams, managing renewals end-to-end, and identifying upsell opportunities while partnering closely with Sales, Services, and Product teams.
Matching Summary
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals.
Salary
Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Customer Success Management
SaaS solution expertise
CRM tools like Salesforce
Change management practices
Account management and strategic planning
Renewals and contract negotiation
Executive level relationship building
Nice-to-have
Executive presence and communication
Critical thinking and pricing strategy
Managing ambiguity in complex environments
Strategic customer interactions
Collaboration across corporate functions
Flexible work environment
Key Requirements
3+ years as a Customer Success Manager supporting SaaS