Customer Support Manager

Bobcat - GDN

Fairview Heights, Illinois, US
Salary + bonus; benefits: great benefits; not spec...
Monday - friday (7am-5pm), onsite
Parts and service department leadership
Inventory management and performance metrics
Warranty performance and recovery management
Bobcat - GDN is seeking a Customer Support Manager to oversee the Parts and Service Departments across several branches in the Midwest, focusing on sales support, customer assistance, and technical support. The ideal candidate will demonstrate leadership capabilities, strong relationship-building skills, and a commitment to performance excellence in line with the company’s core values

Job Summary

  • The Customer Support Manager provides primary leadership in all areas of parts and service within assigned regions to ensure maximum performance.
  • This role involves guiding staff daily routines, managing inventory metrics like turns and aging, and ensuring warranty performance targets are met.
  • The position offers a Monday-Friday schedule with great benefits and requires maintaining close professional relationships with OEMs and regional managers.

Matching Summary

Match Score: 85

Bobcat - GDN is seeking a Customer Support Manager to oversee the Parts and Service Departments across several branches in the Midwest, focusing on sales support, customer assistance, and technical support. The ideal candidate will demonstrate leadership capabilities, strong relationship-building skills, and a commitment to performance excellence in line with the company’s core values.

Salary

Salary Plus Bonus; Benefits: Great Benefits; Not specified

Skills & Requirements

Must-have

  • Parts and service department leadership
  • Inventory management and performance metrics
  • Warranty performance and recovery management
  • Cross-functional relationship with branch managers
  • Technical support for service issues

Nice-to-have

  • Curious and humble cultural mindset
  • Strategic planning for business goals
  • Supplier relationship development
  • Technician evolution plan implementation
  • OEM scorecard performance achievement

Key Requirements

  • Experience in parts and service operations
  • Ability to develop strategic plans
  • Strong leadership and coaching skills

Work Rights

Not specified

Tailored Resume

Cover Letter