Operations Manager (Call Centre - BPO)

PERSOL SINGAPORE PTE. LTD.

Singapore, Singapore
Not specified (assumed to be either hybrid or onsite based on the nature of the role).
5 years contact center experience
Strong supervisory skills
Project management capabilities
PERSOL Singapore Pte. Ltd. is seeking an Operations Manager for their call center, requiring a minimum of five years of relevant experience and a degree in a related field. The role emphasizes team leadership, employee engagement, and performance monitoring to ensure high-quality service delivery

Job Summary

  • The role requires leading and mentoring team members to build a high-performing group within the call center environment.
  • Candidates must possess at least 5 years of relevant experience in a contact center setting to succeed in this position.
  • The company promotes a strong learning culture through regular audits, training initiatives, and continuous skill development.

Matching Summary

Match Score: 85

PERSOL Singapore Pte. Ltd. is seeking an Operations Manager for their call center, requiring a minimum of five years of relevant experience and a degree in a related field. The role emphasizes team leadership, employee engagement, and performance monitoring to ensure high-quality service delivery.

Skills & Requirements

Must-have

  • 5 years contact center experience
  • strong supervisory skills
  • project management capabilities

Nice-to-have

  • COPC certification preferred
  • positive collaborative workplace
  • continuous learning culture

Key Requirements

  • Degree in a relevant field
  • Minimum 5 years contact center experience
  • COPC certification (advantageous)

Work Rights

Not specified

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