The company is the world's leading vacation ownership and travel membership company dedicated to putting the world on vacation
Job Summary
The company is the world's leading vacation ownership and travel membership company dedicated to putting the world on vacation.
This role requires managing daily operations, personnel, and contact center performance to ensure high-quality customer service and adherence to policies.
Candidates must demonstrate success in meeting or exceeding sales targets while utilizing omnichannel strategies and CRM platforms like HubSpot.
Matching Summary
The company is the world's leading vacation ownership and travel membership company dedicated to putting the world on vacation.
Skills & Requirements
Must-have
Fluency in Japanese JLPT N2 or higher
Proven online sales across multiple channels
Experience with HubSpot or similar CRM platforms
Strong experience in omni-channel sales strategies
Ability to monitor and evaluate call center performance
Nice-to-have
Sound dispute resolution process skills
Continuous improvement environment mindset
Inclusive environment and team support culture
Strategic direction and change implementation
Building effective stakeholder relationships
Key Requirements
Minimum JLPT N2 Japanese fluency (N1 preferred)
Demonstrated success in online sales targets
Experience supervising daily operations and personnel