Senior Manager, Success Guides & Architects (slack)

Slack (Salesforce Company)

Base: $150,100 - $227,000 annually; base: $180,200...
Not specified
Customer success leadership
Team building and development
Driving customer value
Slack, a Salesforce company, is seeking a Senior Manager for their Success Guides and Architects team to lead customer success initiatives, ensuring clients maximize their use of Slack. The ideal candidate will have extensive experience in customer success within a SaaS environment, focusing on team leadership and customer relationship management

Job Summary

  • The Senior Manager, Success Guides will be responsible for leading a team of Success Guides to serve a broad portfolio of customers, ensuring they successfully onboard, adopt, and derive ongoing business value from Slack.
  • As a member of our Customer Success leadership team, you will advocate for your customers by driving alignment across Sales, Customer Success, Services, Renewals, Product Management, Marketing, and Business Operations.
  • Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Match Score: 85

Slack, a Salesforce company, is seeking a Senior Manager for their Success Guides and Architects team to lead customer success initiatives, ensuring clients maximize their use of Slack. The ideal candidate will have extensive experience in customer success within a SaaS environment, focusing on team leadership and customer relationship management.

Salary

Base: $150,100 - $227,000 annually; Base: $180,200 - $247,900 annually in select cities; Bonus/Equity: company bonus, incentive for sales roles, equity; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Must-have

  • Customer Success leadership
  • team building and development
  • driving customer value
  • scaling customer success programs
  • cross-functional alignment

Nice-to-have

  • positive diverse encouraging culture
  • curious inventive collaborative
  • AI CRM expertise
  • Agentforce future of AI

Key Requirements

  • 5+ years customer success experience
  • SaaS environment experience
  • building high-performing teams
  • mid-market to enterprise customers
  • dynamic high-growth environment experience

Work Rights

Not specified

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