Principal Coordinator, Support Operations

Capital One

New York, NY, USA
New york, ny: $75,400 - $86,100; bonus/equity: not...
Fully remote
Troubleshoot laptop issues
Mobile device support
Password resets
Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution

Job Summary

  • Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution.
  • Monitor and respond quickly and effectively to tickets, calls, chats, or in-person service requests.
  • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Matching Summary

Provide technical support through remote access tools to resolve internal end user issues and achieve first call resolution.

Salary

New York, NY: $75,400 - $86,100; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot laptop issues
  • Mobile device support
  • Password resets
  • Remote access tools
  • Service Now ticketing tool
  • Excellent written and verbal communication

Nice-to-have

  • Customer first technology support
  • Onboarding new agents
  • Respond quickly and effectively to tickets

Key Requirements

  • High School Diploma, GED or equivalent certification
  • At least 1 year of remote help desk support experience
  • Associate’s Degree in Computer Science, Information Systems, and Engineering
  • 2+ years of remote help desk support experience
  • 1+ year of Mac support experience
  • 1+ year of Windows OS support experience
  • ITIL Certification, Mac Integration Basics Certificate, or Windows 10 Certificate

Work Rights

Not specified

Tailored Resume

Cover Letter