As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support
Job Summary
As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support.
Your work will directly influence service levels, staffing efficiency, and leadership decision-making across regions, while setting the blueprint for how WFM scales at Adyen long term.
This is a hands-on, execution-focused role best suited for a WFM professional who thrives in ambiguity and enjoys creating structure where none exists.
Matching Summary
As the Workforce Management Specialist, you will play a role in ensuring that day-to-day scheduling, intraday management, and staffing operations run smoothly and efficiently across Adyen Support.
Skills & Requirements
Must-have
day-to-day WFM operations
scheduling and intraday management
real-time adherence and reporting
global WFM tool implementation
scenario projections for contact volumes
Nice-to-have
thrives in ambiguity
creating structure where none exists
automation and AI-driven improvements
solutions-oriented
building systems that enable teams
Key Requirements
3+ years of experience in Capacity/Workforce Management
Hands-on experience with WFM tools
Comfortable navigating ambiguity
Strong analytical skills
Strong communication and stakeholder management skills