Strategic Leadership Define and drive the overall training and development strategy aligned to business goals Partner with the GM on workforce capability planning and operational excellence initiatives Lead transformation and continuous improvement programs across training and operations 🔹 Training & Curriculum Governance Oversee, implement and improve design and enhancement of training programs Establish standardised training frameworks, methodologies, and assessment models Ensure alignment with regulatory, safety and organisational standards 🔹 Instructor Capability & Workforce Development Lead instructor development, coaching frameworks, and certification standards Identify gaps and implement structured development plans Build a high-performance culture focused on quality, safety, and customer experience 🔹 Performance Management & Analytics Analyse, define and track KPIs (student feedback, pass rates, productivity) Drive continuous improvement initiatives to uplift instructor performance Provide insights and recommendations to GM for decision-making Drive organisation-wide improvement initiatives using data Implement corrective actions and track progress 🔹 Quality Assurance & Compliance Establish and enforce quality assurance and audit frameworks Conduct audits, observations, and spot checks on training delivery Ensure compliance with internal policies and relevant guidelines Oversee and maintain safety standards and risk management practices 🔹 Operational Excellence & Process Improvement Identify inefficiencies, recommend enhancements and drive process optimisation initiatives Standardise best practices across instructors and training delivery Explore and introduce innovative and modern training methodologies 🔹 Stakeholder & Team Leadership Lead and manage the Training & improvement team Collaborate with Operations on performance management Provide and Present regular updates and strategic recommendations to GM 🔹 Reporting & Governance Prepare regular repo