Product Support Representative For Skywise Core - Emea Region

NAVBLUE SAS

Toulouse, France
Hybrid
Technical bridge between digital ecosystem and customers
Lead technical deployment of skywise core x
Provide advanced l2/l3 technical support
The Product Support Representative for Skywise Core - EMEA Region serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence

Job Summary

  • The Product Support Representative for Skywise Core - EMEA Region serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.
  • Primary responsibilities include leading the technical deployment and integration of Skywise Core X, providing advanced L2/L3 technical support during the in-service phase, and acting as the 'Voice of the Customer' to influence the product roadmap.
  • The company offers a hybrid work model with flexible working hours, generous paid leave, comprehensive health insurance, and various financial wellbeing and on-site perks.

Matching Summary

The Product Support Representative for Skywise Core - EMEA Region serves as the primary technical bridge between our digital ecosystem and our airline customers, focusing on deploying advanced digital solutions and ensuring operational excellence.

Skills & Requirements

Must-have

  • Technical bridge between digital ecosystem and customers
  • Lead technical deployment of Skywise Core X
  • Provide advanced L2/L3 technical support
  • Act as the 'Voice of the Customer'
  • Fluent in English (written/verbal)

Nice-to-have

  • Agile development culture
  • Drive innovation in operational efficiency
  • Leverage data driven strategies
  • AI capabilities and digital twin technology
  • Pro-active support to customers

Key Requirements

  • Bachelor’s or Master’s in Engineering, Computer Science, IT, or equivalent
  • 4+ years of professional experience
  • Customer-facing technical support or implementation role
  • SaaS Expertise
  • Familiarity with Big Data, AI, databases, or web technologies
  • Understanding of Airline Maintenance, Engineering, Flight Operations

Work Rights

Not specified

Tailored Resume

Cover Letter