The Mission Critical Services Manager – EMEA is responsible for leading the delivery, performance, and growth of mission-critical service operations across the EMEA region
Job Summary
The Mission Critical Services Manager – EMEA is responsible for leading the delivery, performance, and growth of mission-critical service operations across the EMEA region.
This role ensures consistent, high-quality service for hyperscale, colocation, and enterprise data center customers, with a strong focus on uptime, responsiveness, and operational excellence.
The position requires mobilizing, coordinating, and managing remote field engineering teams across multiple countries while maintaining strong customer and stakeholder relationships.
Matching Summary
The Mission Critical Services Manager – EMEA is responsible for leading the delivery, performance, and growth of mission-critical service operations across the EMEA region.
Skills & Requirements
Must-have
mission-critical service operations leadership
remote field engineering team management
data center MEP systems expertise
SLA adherence and customer satisfaction
live-site protocols and risk mitigation
hyperscaler and colocation service experience
Nice-to-have
continuous improvement program implementation
cross-regional rapid deployment capability
strong commercial acumen
excellent communication and negotiation skills
technical feedback to engineering teams
zero-incident safety culture champion
Key Requirements
10+ years in mission-critical services or data center operations
proven success managing remote field service teams
background in mechanical, electrical, or controls/BMS systems