We’re obsessed with making hard work pay off, for our people, our customers, and the world around us
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Salary
Base: $99,800 USD - $149,600 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
Enterprise SaaS solutions support
Client journey management
Product expertise and support
Global cross-functional collaboration
Relationship building with clients
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
HR/recruiting software domain expertise
Key Requirements
8+ years customer success or account management experience
5+ years customer success or account management experience
8+ years enterprise SaaS solutions support/implementation
5+ years enterprise SaaS solutions support/implementation
Technical understanding of complex software ecosystems
Experience educating clients on products and providing training
Comfortable working with global, cross-functional teams