Customer Service Executive

Brambles

Hybrid
First point of contact for customer enquiries
Root cause analysis and resolution
High-volume workload management
You will act as the first point of contact for all customer enquiries and complaints while ensuring professional service

Job Summary

  • You will act as the first point of contact for all customer enquiries and complaints while ensuring professional service.
  • The role requires taking full ownership of cases from enquiry to resolution, meeting strict SLA and KPI targets.
  • Employees can maximize work-life balance through a Hybrid Work Model within an inclusive international organization.

Matching Summary

You will act as the first point of contact for all customer enquiries and complaints while ensuring professional service.

Skills & Requirements

Must-have

  • First point of contact for customer enquiries
  • Root cause analysis and resolution
  • High-volume workload management
  • Effective investigation and problem-solving
  • Data protection compliance

Nice-to-have

  • Process improvement opportunities identification
  • Building strong stakeholder relationships
  • Adaptability in fast-paced environment
  • Commercial sustainability awareness
  • Empathy and rapport building

Key Requirements

  • Call Centre or Helpdesk experience preferred
  • Basic IT knowledge required
  • Time Management & Prioritisation skills

Work Rights

Not specified

Tailored Resume

Cover Letter