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Barclays is seeking a Customer Research and Insights Practitioner in Gurugram, India, to lead research initiatives focused on customer needs and experiences. The role involves collaborating with various departments to integrate research findings into innovative design processes, while also managing risks related to data privacy.
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Job Summary
This role delivers end-to-end research programmes that integrate customer voice into the innovation cycle for 20 million UK customers.
The practitioner will utilize advanced data analytics tools to extract insights from surveys and feedback sessions to identify new opportunities.
Success requires managing all research risks, particularly data privacy, while collaborating with cross-functional teams like Design, Product, and Marketing.
Matching Summary
Match Score: 75
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Barclays is seeking a Customer Research and Insights Practitioner in Gurugram, India, to lead research initiatives focused on customer needs and experiences. The role involves collaborating with various departments to integrate research findings into innovative design processes, while also managing risks related to data privacy.
**
Skills & Requirements
Must-have
End-to-end research programme delivery
Survey platform proficiency Qualtrics UserTesting
Statistical analysis t-tests ANOVA regression
Prototype development and usability testing
Data privacy risk management compliance
Nice-to-have
Master's degree in Statistics or Psychology
Experience in commercial consulting settings
Strong storytelling and communication skills
Ability to manage multiple projects independently
Knowledge of emerging technology trends
Key Requirements
Experience with quantitative research methodologies
Proficiency in Excel for statistical analysis
Background in survey design and sampling frameworks