Casino Host

Churchill Downs

Terre Haute, IN, US
Competitive pyy; not specified; comprehensive bene...
**
Extensive prior customer service experience
Maintain relationships with high value guests
Increase players club member database
** Churchill Downs is seeking a Casino Host for their Terre Haute Casino Resort, responsible for building relationships with VIP customers to enhance gaming revenues. The role emphasizes customer service, guest relations, and effective communication to promote loyalty and engagement. **

Job Summary

  • The role focuses on developing and maintaining relationships with existing and new VIP customers to generate incremental gaming revenues.
  • Employees are responsible for increasing the database of Players' Club members by signing up new players and issuing cards.
  • The company offers comprehensive benefits including a 401k plan with match, tuition reimbursement up to $5,200 per year, and various team discounts.

Matching Summary

Match Score: 75

** Churchill Downs is seeking a Casino Host for their Terre Haute Casino Resort, responsible for building relationships with VIP customers to enhance gaming revenues. The role emphasizes customer service, guest relations, and effective communication to promote loyalty and engagement. **

Salary

Competitive pay; Not specified; Comprehensive benefits including 401k match and tuition reimbursement

Skills & Requirements

Must-have

  • Extensive prior customer service experience
  • Maintain relationships with high value guests
  • Increase Players Club member database
  • Evaluate player ratings for comps
  • Resolve guest complaints effectively

Nice-to-have

  • Strong social interaction skills
  • Ability to work in loud smoky environment
  • Knowledge of electronic gaming machines
  • Experience with player tracking systems
  • Willingness to attend off-property events

Key Requirements

  • High school diploma or equivalent required
  • College degree preferred
  • Extensive prior customer service experience required

Work Rights

Not specified

Tailored Resume

Cover Letter