The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination
Job Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
This leadership role focuses on ensuring effective customer support operations, maintaining service quality standards, and driving continuous improvement in facilities-related customer service delivery.
JLL empowers you to shape a brighter way forward by combining world-class services, advisory, and technology for their clients.
Matching Summary
The Lead of Facilities Management Center is responsible for supervising and coordinating a team of facilities operators who handle customer service requests, issue resolution, and service delivery coordination.
Skills & Requirements
Must-have
Team leadership and supervision
Service quality management
Escalation management
Process oversight and documentation
Performance monitoring and analytics
Customer follow-up and satisfaction
Nice-to-have
Continuous improvement focus
Cross-departmental collaboration
Knowledge sharing initiatives
Adaptability to operational needs
Key Requirements
Bachelor's degree in Business Administration, Facilities Management, Customer Service Management, or related field
Minimum 5-7 years of progressive experience in customer service or facilities operations
At least 3-5 years in a supervisory or team leadership role
Proficiency with facilities management software, ticketing systems, and customer service platforms