Senior Customer Service Representative With French

Solenis

Bucharest, Romania
Hybrid
Fluent in french and english
Advanced issue resolution
Customer relationship management
The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs

Job Summary

  • The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.
  • Key Responsibilities include supporting the sales team, handling escalated issues, and developing strong customer relationships.
  • Benefits include a hybrid working schedule, a LEED Platinum certified office, life insurance, private medical care, and holiday allowance.

Matching Summary

The Customer Service Representative serves as a more experienced and knowledgeable point of contact for customers compared to entry-level CSRs.

Skills & Requirements

Must-have

  • Fluent in French and English
  • Advanced issue resolution
  • Customer relationship management
  • Process improvement identification

Nice-to-have

  • Proactive solution offering
  • Upselling opportunities
  • Mentorship and training support

Key Requirements

  • Minimum 1 year customer service experience
  • Experienced in handling conflict
  • Intermediate computer skills
  • Experience with MS Office and ERP systems

Work Rights

Not specified

Tailored Resume

Cover Letter