FOX Television Stations is seeking a Support Specialist for their Digital Operations & Support team, responsible for ensuring technical support and operational resilience across local news digital platforms. The ideal candidate will have a strong background in digital operations, technical support, and experience with AI tools to enhance productivity
Job Summary
Ensure the end-to-end technical delivery of best-in-class experiences across local news digital platforms.
Embrace and leverage AI tools to streamline support, automate workflows, and move faster.
Partner with teams across all 17 television markets to resolve technical issues and maintain a consistent, high-quality digital presence nationwide.
Matching Summary
Match Score: 85
FOX Television Stations is seeking a Support Specialist for their Digital Operations & Support team, responsible for ensuring technical support and operational resilience across local news digital platforms. The ideal candidate will have a strong background in digital operations, technical support, and experience with AI tools to enhance productivity.
Salary
Base: $100,000.00-110,000.00 (high cost markets); $83,300.00-91,600.00 (other US locations); Benefits: Medical/dental/vision, 401(k), paid time off
Skills & Requirements
Must-have
AI tools for support and automation
Digital news platform technical delivery
Content Management Systems (CMS) expertise
User Acceptance Testing (UAT) support
Workflow innovation and optimization
Develop and maintain SOPs
Nice-to-have
Adapt quickly to product growth
Continuous improvement culture
Proactive issue detection
Bridge technical and stakeholder gaps
Key Requirements
3+ years in digital operations or technical support
Hands-on experience with CMS
Demonstrated ability to use AI tools
Experience developing and publishing content
Familiarity with AI prompt engineering or workflow automation tools