Customer Relations Agent

Armstrong Development Properties

Butler, US
Handling incoming calls
Problem solving
Selling and retaining products
This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services

Job Summary

  • This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services.
  • Customer Relations Agents are eligible for position advancement based on tenure and performance (i.e. RET-1, RET-2, RET-3).
  • Competitive pay with annual increases, benefit eligibility on your first day, and free company services are among the benefits offered.

Matching Summary

This role is responsible for handling incoming calls from customers interested in downgrading or disconnecting Zoom Internet, HDTV, and Talk telephone services.

Skills & Requirements

Must-have

  • Handling incoming calls
  • Problem solving
  • Selling and retaining products
  • Effective telephone communication
  • Consultative call flow
  • Meeting retention goals
  • PC and data entry proficiency

Nice-to-have

  • Team player and contributor
  • High-energy team
  • Recurring incentives
  • Armstrong Ambassador
  • Collaborative and flexible

Key Requirements

  • Sales or retention experience
  • Strong communication skills
  • Customer service experience
  • Must be very organized
  • Positive attitude

Work Rights

Not specified

Tailored Resume

Cover Letter