Patient Family Relations Representative

The Brigham and Women's Hospital, Inc.

Boston, MA, United States
Base: $20.84 - $29.79phly; bonus/equity: not speci...
Fully remote
Patient and family relations
Customer service in healthcare
Triage calls and concerns
The Patient Family Relations Representative serves as the first impression and 'front door' of the office, handling a high volume of calls and welcoming patients and family members

Job Summary

  • The Patient Family Relations Representative serves as the first impression and 'front door' of the office, handling a high volume of calls and welcoming patients and family members.
  • Key responsibilities include answering calls, opening and triaging cases in the PFR database, and providing concierge services to patients and families.
  • Mass General Brigham relies on diverse professionals to advance its mission of patient care, research, teaching, and community service, striving for exceptional care.

Matching Summary

The Patient Family Relations Representative serves as the first impression and 'front door' of the office, handling a high volume of calls and welcoming patients and family members.

Salary

Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Patient and family relations
  • Customer service in healthcare
  • Triage calls and concerns
  • Data entry and tracking
  • Professional correspondence

Nice-to-have

  • Compassionate and supportive demeanor
  • Flexibility in dynamic environment
  • Commitment to DEI initiatives
  • Teamwork and collaboration skills

Key Requirements

  • 1-3 years customer service/healthcare experience
  • Bachelor’s degree preferred
  • Ability to handle confidential information
  • Strong organizational and multitasking skills

Work Rights

Not specified

Tailored Resume

Cover Letter