You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange
Job Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange.
Your role involves defining and managing SLAs/OLAs, overseeing service delivery with a focus on cost optimization and continuous improvement, and acting as an authority in incident and problem management.
Airbus offers attractive financial rewards, work-life balance initiatives, comprehensive wellbeing and health support, and extensive individual development opportunities.
Matching Summary
You will be responsible for the industrialization and global stability of our Email and Google Workspace platforms, ensuring seamless horizontal information exchange.
Skills & Requirements
Must-have
Service Level Agreements (SLAs)
continuous service improvement (CSI)
high-impact incident management
complex problem management
ITIL frameworks
Google Workspace platforms
Nice-to-have
user-centric approach
culture change
innovative ways of working
Agile Scrum
SAFe
Kanban methodologies
Key Requirements
Bachelor’s or Master’s Degree
8 years in IT Service Management
Autonomous Level proficiency in Demand, Incident, Problem, and Performance Management
Professional negotiation-level English and French fluency