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RELX (Singapore) Pte Ltd is looking for a Sr Operational Process Analyst to enhance its Service Management capability. The ideal candidate will lead complex discussions on service level agreements (SLAs) and collaborate with various stakeholders to ensure service performance aligns with customer expectations.
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Job Summary
This role serves as a senior point of engagement for major clients to support SLA commitments and contract renewals.
The successful candidate will utilize Power BI and ServiceNow to produce operational reports and manage service performance metrics.
The position requires strong communication skills to articulate service positions during high-scrutiny discussions with internal and external stakeholders.
Matching Summary
Match Score: 75
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RELX (Singapore) Pte Ltd is looking for a Sr Operational Process Analyst to enhance its Service Management capability. The ideal candidate will lead complex discussions on service level agreements (SLAs) and collaborate with various stakeholders to ensure service performance aligns with customer expectations.
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