Customer Support Engineer, Matterport - Tokyo

CoStar Group

Tokyo, Japan
Not specified; benefits: employees pension insuran...
In-office (tokyo, japan)
Fluent japanese and english communication skills
7+ years technical contact center experience
Troubleshooting via phone email and chat
CoStar Group is seeking a Customer Support Engineer for its Matterport division in Tokyo, Japan. The role focuses on providing high-quality technical support to SMB and Enterprise customers, requiring fluency in Japanese and English, along with extensive experience in a technical support environment

Job Summary

  • Matterport is seeking a Senior Support Engineer to provide high-touch technical support for SMB and Enterprise customers in Tokyo.
  • The role involves researching and resolving complex issues across multiple channels while collaborating with QA, Product, and Engineering teams.
  • Candidates will also contribute to the English-to-Japanese localization of technical documents and product manuals.

Matching Summary

Match Score: 85

CoStar Group is seeking a Customer Support Engineer for its Matterport division in Tokyo, Japan. The role focuses on providing high-quality technical support to SMB and Enterprise customers, requiring fluency in Japanese and English, along with extensive experience in a technical support environment.

Salary

Not specified; Benefits: Employees Pension Insurance, Health Insurance, Employment Insurance, 18+ days annual leave, maternity/paternity/parental leave

Skills & Requirements

Must-have

  • Fluent Japanese and English communication skills
  • 7+ years technical contact center experience
  • Troubleshooting via phone email and chat
  • Salesforce ticketing system proficiency
  • JIRA bug tracking system proficiency
  • Bachelor degree or equivalent experience

Nice-to-have

  • 3D space industry knowledge
  • CAD BIM industry knowledge
  • Linux command line interface familiarity
  • Startup environment flexibility
  • Enterprise customer support experience

Key Requirements

  • 7+ years in technical contact center
  • Fluent business level Japanese and English
  • Bachelor degree required
  • Living in Tokyo or adjacent cities

Work Rights

Not specified

Tailored Resume

Cover Letter