Senior Associate Customer Success Manager - Paradox

Netcetera

Fully remote
Client-facing experience
Technical support expertise
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform that streamlines tasks through AI-driven mobile, chat, and text experiences.
  • Workday offers a flexible work approach combining in-person and remote work, enabling teams to deepen connections while maintaining productivity and community.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • client-facing experience
  • technical support expertise
  • customer satisfaction management
  • product training and configuration
  • problem troubleshooting skills

Nice-to-have

  • strong communication skills
  • critical thinking and problem solving
  • collaborative team player
  • flexible work environment adaptability
  • empathy and integrity

Key Requirements

  • 3+ years client-facing experience
  • experience in SaaS organizations
  • customer satisfaction management experience

Work Rights

Not specified

Tailored Resume

Cover Letter