Conversation Designer

Highmark Health

United States
Base: $57,700.00 - $107,800.00; bonus/equity: not ...
Conversational content creation
Dialog and flow design
User-centered content changes
Conceptualize, develop, and deliver compelling natural language interactions for members and healthcare providers

Job Summary

  • Conceptualize, develop, and deliver compelling natural language interactions for members and healthcare providers.
  • Expand skillset and passion for conversational problem solving to define multimodal conversational experiences for chatbots and voice assistant products.
  • Foster collaboration across multiple teams to solve challenging healthcare needs with human-centered design thinking and communicate solutions on brand.

Matching Summary

Conceptualize, develop, and deliver compelling natural language interactions for members and healthcare providers.

Salary

Base: $57,700.00 - $107,800.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • conversational content creation
  • dialog and flow design
  • user-centered content changes
  • human-centered design thinking
  • conversational UI development

Nice-to-have

  • champion of conversation design
  • cultural change driver
  • reimagining customer experiences
  • advocate for inclusive design

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3 years of conversational flow portfolio
  • 1 year technical conversational design knowledge
  • 1 year effective verbal and written communication
  • 1 year experience in regulated industries
  • 1 year accessible design experience
  • 1 year facilitation and collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter