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Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS Enterprise software and possess problem-solving skills to provide timely solutions to customer issues in a collaborative environment.
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Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong culture of integrity and empathy.
Candidates must be able to collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The ideal candidate will have experience in SaaS Enterprise software and possess problem-solving skills to provide timely solutions to customer issues in a collaborative environment.
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Salary
Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules
Skills & Requirements
Must-have
3 years SaaS enterprise software experience
Object Oriented Programming languages knowledge
Log file analysis and SQL syntax skills
API client experience with Postman or SoapUI
Confident verbal and written communication
Nice-to-have
Experience with HCM or Talent Acquisition solutions