Call Center Representative - Roadside Assistance

AAA (Automobile Club)

Remote
Base: $18.85ph; bonus/equity: monthly incentive pr...
Fully remote
Field incoming calls
Understand member distress
Compassionate and composed demeanor
As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads

Job Summary

  • As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.
  • To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service.
  • Remarkable benefits include health coverage, 401(K) saving plans with company match, and tuition assistance.

Matching Summary

As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads.

Salary

Base: $18.85/hour; Bonus/Equity: Monthly Incentive Program; Benefits: Health coverage, 401(K), Tuition assistance

Skills & Requirements

Must-have

  • Field incoming calls
  • Understand member distress
  • Compassionate and composed demeanor
  • Relay critical information
  • Work collaboratively with team
  • Uphold productivity and confidentiality
  • Dedicated quiet workspace

Nice-to-have

  • Thrive in high-volume environment
  • Empathy and desire to help
  • Bring together different cultures

Key Requirements

  • Prior customer service experience
  • Call Center experience preferred
  • Bilingual skills in Spanish a plus
  • Excellent communication skills
  • Advanced computer and multi-tasking skills
  • Proficiency in Microsoft Teams and Outlook
  • High School diploma, GED or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter