Lead Technology Business Systems Consultant – Incident & Problem Command

Wells Fargo

Hybrid
5+ years business systems designing experience
Itil incident and problem management frameworks
Leading large-scale high-pressure incident bridges
Wells Fargo is seeking a Lead Technology Business Systems Consultant for their Wealth and Investment Management technology division. The role focuses on managing complex incidents and ensuring effective communication across teams to minimize service disruption

Job Summary

  • This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic solutions.
  • The incumbent will direct major incident command center operations as the single point of coordination for P1/P2 incidents.
  • Candidates must leverage AI tools to accelerate incident response, summarize complex data, and generate executive communications.

Matching Summary

Match Score: 85

Wells Fargo is seeking a Lead Technology Business Systems Consultant for their Wealth and Investment Management technology division. The role focuses on managing complex incidents and ensuring effective communication across teams to minimize service disruption.

Skills & Requirements

Must-have

  • 5+ years Business Systems Designing experience
  • ITIL Incident and Problem Management frameworks
  • Leading large-scale high-pressure incident bridges
  • Experience with ServiceNow Splunk Grafana Dynatrace
  • Hands-on AI tools usage for operational efficiency

Nice-to-have

  • Centralized technology command center experience
  • Financial services or regulated environment background
  • Global team collaboration across time zones
  • Prompt design and structured input expertise
  • Continuous improvement initiative leadership

Key Requirements

  • 5+ years of Business Systems Data and Designing experience
  • Strong working knowledge of ITIL frameworks
  • Proven experience leading multiple stakeholder incident bridges
  • Visa sponsorship is not available

Work Rights

Not specified

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