Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified (due to lack of explicit information in the job description)
Customer service skills
Facilities management processes
Use of computerized maintenance systems
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing representative for its Facilities Management department. The role involves managing customer inquiries, processing maintenance requests, and overseeing key inventory, while contributing to a supportive and collaborative work environment

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health insurance contributions, tuition waivers, holidays, leave accrual, and retirement programs.
  • The University of Arkansas is committed to equal opportunity and conducts background checks as part of the hiring process to ensure a safe campus community.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing representative for its Facilities Management department. The role involves managing customer inquiries, processing maintenance requests, and overseeing key inventory, while contributing to a supportive and collaborative work environment.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement contributions

Skills & Requirements

Must-have

  • Customer service skills
  • Facilities Management processes
  • Use of computerized maintenance systems
  • Key inventory administration
  • Payment processing for keys
  • Communication with diverse stakeholders

Nice-to-have

  • Familiarity with Workday
  • General office experience
  • Proactive customer communication
  • Knowledge of accessibility standards
  • Data analysis techniques

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background check
  • Sex offender registry check
  • Ability to work reliably and harmoniously

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter