Customer Service Lead

Kessen Veterinary Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Full-time, monday–friday with some weekend hours.
Professional, friendly service
Accurate electronic medical records
Process billing transactions
Kessen Veterinary Clinic is seeking a Client Service Representative Supervisor to lead and mentor a reception team while providing exceptional client service. The ideal candidate should have a background in customer service and veterinary experience, along with leadership skills to foster a positive work environment

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support.
  • Key responsibilities include client service and communication, patient records and technology management, and leadership and supervision.
  • We offer a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental & vision insurance, 401(k) with matching options, and paid time off.

Matching Summary

Match Score: 85

Kessen Veterinary Clinic is seeking a Client Service Representative Supervisor to lead and mentor a reception team while providing exceptional client service. The ideal candidate should have a background in customer service and veterinary experience, along with leadership skills to foster a positive work environment.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching options, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • professional, friendly service
  • accurate electronic medical records
  • process billing transactions
  • scheduling software and electronic medical records
  • animal handling, patient care principles

Nice-to-have

  • positive, team-oriented work environment
  • leadership development and professional growth
  • motivated, energetic, compassionate

Key Requirements

  • High school diploma (required)
  • Minimum 3 years of customer service experience
  • At least 1 year of veterinary experience
  • 1–2 years of leadership or supervisory experience (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter