Business Systems Analyst

traumkandidaten.de

Mexico City, Mexico
Hybrid with 2-3 days onsite per week.
Level 2 technical support experience
Knowledge of gds systems
Proficiency in sql queries
Amex GBT is seeking a Business Systems Analyst in Mexico City to provide Level 2 technical support for travel booking applications and manage incident resolution in a hybrid work model. The ideal candidate should possess strong technical expertise in travel technology, particularly in GDS systems, and demonstrate excellent problem-solving and communication skills

Job Summary

  • Amex GBT values an inclusive and collaborative culture where every voice is heard.
  • The role involves providing Level 2 support for travel booking applications and managing incidents.
  • Employees enjoy flexible benefits and opportunities for professional development.

Matching Summary

Match Score: 85

Amex GBT is seeking a Business Systems Analyst in Mexico City to provide Level 2 technical support for travel booking applications and manage incident resolution in a hybrid work model. The ideal candidate should possess strong technical expertise in travel technology, particularly in GDS systems, and demonstrate excellent problem-solving and communication skills.

Skills & Requirements

Must-have

  • Level 2 technical support experience
  • Knowledge of GDS systems
  • Proficiency in SQL queries

Nice-to-have

  • Experience with AMEX GBT applications
  • Strong attention to detail
  • Customer-focused mindset

Key Requirements

  • Bachelor’s degree in IT or related field
  • 4+ years of technical application support experience
  • Experience with ticketing systems like ServiceNow

Work Rights

Not specified

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