Sr Technical Account Manager

Embeda

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
Technical account management
Customer relationship management
Saas solution expertise
The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within Workday

Job Summary

  • The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within Workday.
  • The role involves managing multiple strategic accounts, coordinating critical cases and escalations, and engaging with senior leadership and technical teams to ensure customer success.
  • Workday offers a flexible work approach combining in-person and remote work, a competitive salary range, bonus plans, stock grants, and a supportive company culture rooted in integrity and empathy.

Matching Summary

The Technical Account Management team provides a proactive and personalized support experience for customers requiring a higher level of engagement and acts as their advocate within Workday.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Technical Account Management
  • Customer relationship management
  • SaaS solution expertise
  • Escalation and incident management
  • C-level stakeholder engagement
  • Project management skills
  • Workday product knowledge

Nice-to-have

  • Strong communication skills
  • Collaborative team player
  • Problem-solving and multitasking
  • Ability to work independently
  • Adaptability and positive attitude
  • Leadership and stakeholder management
  • Fluent French (Canadian preferred)

Key Requirements

  • BS or MS in Technical Degree or equivalent experience
  • 7+ years in product support or account management
  • 5+ years managing complex SaaS solutions
  • Fluent in French (Canadian preferred)
  • Experience with HR, Payroll, Financials preferred
  • Experience engaging with C-level executives
  • Project management expertise

Work Rights

Not specified

Tailored Resume

Cover Letter