Customer Technology Support Representative

Gordon Food Service

Hybrid work schedule: 4 days in office, 1 day from home
Provide technical and how-to support
Troubleshoot application issues
Enter call information accurately
Gordon Food Service is seeking a Customer Technology Support Representative to provide technical support for sales and customer-facing applications. The role requires excellent customer service skills and experience in troubleshooting technology issues, with a hybrid work schedule of four days onsite and one day working from home

Job Summary

  • Provide technical support to internal and external customers on sales and customer-facing applications.
  • Offer solutions for training, program malfunction, or technology application issues with an emphasis on key product segments.
  • Work a hybrid schedule with 4 days in office and 1 day from home, including a weekly after-hours on-call rotation.

Matching Summary

Match Score: 85

Gordon Food Service is seeking a Customer Technology Support Representative to provide technical support for sales and customer-facing applications. The role requires excellent customer service skills and experience in troubleshooting technology issues, with a hybrid work schedule of four days onsite and one day working from home.

Skills & Requirements

Must-have

  • Provide technical and how-to support
  • Troubleshoot application issues
  • Enter call information accurately
  • Support mobile devices
  • Advanced browser knowledge

Nice-to-have

  • Mentor other Call Center staff
  • Collaborate in a team environment
  • Work independently

Key Requirements

  • High School Diploma/Equivalent required
  • Bachelor Degree preferred
  • 1-3 years customer facing experience
  • Proven capability to perform essential functions

Work Rights

Not specified

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