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Picarro is seeking a customer-facing Field Application/Technical Support Engineer to join their Energy Team in Geneva, Switzerland. The ideal candidate will have a strong technical background, experience in customer support, and the ability to travel frequently to customer sites, particularly in Italy.
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Job Summary
This role is responsible for providing technical support, installation, reparation, and maintenance on equipment, answering customers’ requirements and issues, and supporting post sales activity within major utility companies.
The Field Application Engineer will be the primary technical support champion for the customers, supporting their install base and developing a broad understanding of customer requirements and concerns.
The candidate will be trained to acquire a comprehensive understanding of the system technology and the ability to adapt the functionalities to the customer business case.
Matching Summary
Match Score: 75
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Picarro is seeking a customer-facing Field Application/Technical Support Engineer to join their Energy Team in Geneva, Switzerland. The ideal candidate will have a strong technical background, experience in customer support, and the ability to travel frequently to customer sites, particularly in Italy.
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Skills & Requirements
Must-have
customer-facing technical support
installation, reparation, and maintenance
field demonstrations and trials
remote and on-site support
hardware and software troubleshooting
customer relationship management
Nice-to-have
proactive customer advocacy
ability to influence others
results-oriented team player
Key Requirements
Graduate / Post-Graduate in engineering or science discipline
Experience in a customer facing technical support role
Ability to travel frequently to customer sites (Italy and/or abroad) on short notice