Senior Support Analyst I (dotnet Support+ Sql+ Itil)- 3 To 6 Yrs Exp- Immediate Joiner
SNC Lavalin
Bangalore, India
On-site
Ms sql server scripting
Pl/sql, sql, stored procedures
Servicenow, iis, asp.net
Manage incidents and requests queues in alignment with defined SLAs and keep customers informed with timely updates
Job Summary
Manage incidents and requests queues in alignment with defined SLAs and keep customers informed with timely updates.
Proactively identify and recommend product improvements and enhancements, ensuring all fixes are shared to improve first-line resolution rates.
Join a high-performing applications support team where diversity and inclusion shape the way we work and world-class talent thrives without boundaries.
Matching Summary
Manage incidents and requests queues in alignment with defined SLAs and keep customers informed with timely updates.
Skills & Requirements
Must-have
MS SQL Server scripting
PL/SQL, SQL, stored procedures
ServiceNow, IIS, ASP.NET
Oracle E-Business Suite (R12.2+)
ITIL frameworks
Azure DevOps
Nice-to-have
French language proficiency
Business acumen in Engineering & Construction
Stakeholder management capabilities
Continuous service improvements
Leadership through personal ownership
Key Requirements
6+ years applications support experience
Bachelor’s degree in computer science or equivalent
Experience with Oracle E-Business Suite HRMS, OTL, AP, AR, GL, Projects, Procurement modules