Rider Support Team Lead

Via Transportation

Fort Worth, TX, United States
Base: $50,000 - $65,000 / year; bonus/equity: equi...
On-site
3+ years team management experience
Safety-sensitive live operations background
Incident investigation and complaint management
The Rider Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations

Job Summary

  • The Rider Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations.
  • This individual will lead a team of Incident Management Operations specialists while driving continuous improvement in processes and systems.
  • Successful candidates must be available for an in-person evening shift from approximately 3pm to 11:30pm CT in Fort Worth, Texas.

Matching Summary

The Rider Support Team Lead plays a critical role in ensuring safety and effective risk management across Via's operations.

Salary

Base: $50,000 - $65,000 / year; Bonus/Equity: Equity or variable pay applicable but not detailed; Benefits: Medical plans and 401K matching included

Skills & Requirements

Must-have

  • 3+ years team management experience
  • Safety-sensitive live operations background
  • Incident investigation and complaint management
  • Cross-functional process improvement
  • Evening shift availability (3pm-11:30pm)

Nice-to-have

  • Strong judgment under pressure
  • Creative problem-solving mindset
  • Excellent communication tone
  • Self-starter with escalation awareness

Key Requirements

  • 3 years+ of team management experience
  • Experience in safety-sensitive live operations
  • Completion of drug test required

Work Rights

Not specified

Tailored Resume

Cover Letter