Senior Technician, Technical Support

Dell Technologies

Miyazaki, Japan
Fully remote
Customer service and phone etiquette
Problem-solving and troubleshooting skills
Remote diagnostic technical support
Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media

Job Summary

  • Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.
  • As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
  • Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Matching Summary

Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media.

Skills & Requirements

Must-have

  • customer service and phone etiquette
  • problem-solving and troubleshooting skills
  • remote diagnostic technical support
  • analyze and document issues

Nice-to-have

  • proactive communication with customers
  • drive operational excellence
  • mentor and coach team members

Key Requirements

  • Minimum of 2 years of related experience
  • Ability to excel under pressure

Work Rights

Not specified

Tailored Resume

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