Customer Experience Coordinator

Johnson Controls Inc

Manchester, United Kingdom
Competitive salary; generous leave: 25 days annual...
Hybrid
Customer service experience
Excellent written and verbal communication skills
Strong multitasking and time management abilities
This pivotal role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly

Job Summary

  • This pivotal role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly.
  • The position offers a competitive salary, 25 days of annual leave, and a pension plan with up to 7% employer match.
  • Candidates will coordinate engineer appointments, manage dynamic diaries, and collaborate with internal teams and national clients to optimize productivity.

Matching Summary

This pivotal role serves as the heartbeat of the maintenance scheduling team, ensuring planned and emergency works are executed seamlessly.

Salary

Competitive Salary; Generous Leave: 25 days annual leave (pro-rated); Pension plan (up to 7% employer match)

Skills & Requirements

Must-have

  • Customer service experience
  • Excellent written and verbal communication skills
  • Strong multitasking and time management abilities
  • High attention to detail and urgency
  • Proficiency in multiple PC applications

Nice-to-have

  • Experience with GANT-based planning software
  • Familiarity with processing invoices and purchase orders
  • Previous scheduling experience in maintenance role

Key Requirements

  • At least 1 year of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter