American International Group, Inc. (AIG) is seeking a Customer Care Executive for its contact center in Malaysia. The role involves providing exceptional customer service, resolving inquiries, and contributing to process improvements while working in a collaborative and inclusive environment
Job Summary
Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
At AIG, our people are our greatest asset, and we offer a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.
We are committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals, fostering inclusion and belonging.
Matching Summary
Match Score: 85
American International Group, Inc. (AIG) is seeking a Customer Care Executive for its contact center in Malaysia. The role involves providing exceptional customer service, resolving inquiries, and contributing to process improvements while working in a collaborative and inclusive environment.
Skills & Requirements
Must-have
inbound phone calls, emails, faxes
resolve customer's complaint
drive first contact resolution
document all customer contact
recognize customer needs
upsell or cross sell products
Nice-to-have
positive attitude
team player
creative problem solver
adapt in fast-paced environment
Key Requirements
Minimum high school or diploma holder
2 years + contact centre experience
Language proficiency in English and Bahasa Malaysia