Customer Care Representative

ScottishPower

Augusta, Maine, United States
Base: $25.88phly; bonus/equity: not specified; ben...
Handle customer inquiries by telephone
Process applications for service
Respond to customer complaints
Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic)

Job Summary

  • Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).
  • Responds to customer inquiries and complaints (i.e. bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner.
  • Records online entries of customer transactions into set operating systems.

Matching Summary

Handles all phases of customer inquiries received by telephone or by correspondence (physical or electronic).

Salary

Base: $25.88/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Handle customer inquiries by telephone
  • Process applications for service
  • Respond to customer complaints
  • Record customer transactions
  • Work effectively with all company areas
  • MS Office skills

Nice-to-have

  • Strong customer service orientation
  • Strong problem-solving skills
  • Works well within a team
  • Customer focused manner

Key Requirements

  • High School diploma/GED equivalent
  • Associate degree, BA/BS preferred
  • Able to work flexible schedule
  • Available during storm/emergency situations
  • Pre-qualified for this position

Work Rights

Not specified

Tailored Resume

Cover Letter