Design information for technical and non-technical audiences
Participate in safe/agile development teams
This position will plan and develop engaging content for CSG’s software products and applications for clients and internal end users and system administrators from around the world
Job Summary
This position will plan and develop engaging content for CSG’s software products and applications for clients and internal end users and system administrators from around the world.
At CSG you will work in an agile environment with the freedom and support to experiment, innovate, and help lead change.
We are looking for candidates who have: Minimum 3-5 years’ experience as a technical writer Experience writing and designing technical documentation for software applications in an agile environment.
Matching Summary
This position will plan and develop engaging content for CSG’s software products and applications for clients and internal end users and system administrators from around the world.
Skills & Requirements
Must-have
Create and maintain documentation deliverables
Design information for technical and non-technical audiences
Participate in SAFe/Agile development teams
Develop and edit content according to standards
Create storyboards and scripts for videos
Experiment with responsible AI practices
Nice-to-have
Engage with engineers and product owners
High degree of initiative
Understand industry best practices
See the big picture
CSG product knowledge a plus
Key Requirements
Minimum 3-5 years' technical writer experience
Experience writing technical documentation for software applications
Experience with content development tools (MadCap Flare)
Experience creating and editing instructional videos
Exposure to Wiki (Confluence) usage
Exposure to software management platforms (Azure DevOps)