Technical Customer Service Lead

Diversey – A Solenis Company

Not specified
3 years experience in technical customer service
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Diversey – A Solenis Company is seeking a Technical Customer Service Lead to enhance customer satisfaction and operational excellence within their service channels. The ideal candidate will have a minimum of three years of experience in technical customer service, along with strong analytical and leadership skills

Job Summary

  • The TCS Lead plays a pivotal role in ensuring that Diversey delivers outstanding service to internal and external customers.
  • This position is responsible for developing, implementing, and monitoring strategies that enhance service quality and improve customer satisfaction.
  • Diversey - Solenis is proud to be an Equal Opportunity Affirmative Action Employer.

Matching Summary

Match Score: 85

Diversey – A Solenis Company is seeking a Technical Customer Service Lead to enhance customer satisfaction and operational excellence within their service channels. The ideal candidate will have a minimum of three years of experience in technical customer service, along with strong analytical and leadership skills.

Skills & Requirements

Must-have

  • 3 years experience in technical customer service
  • strong analytical and problem-solving skills
  • excellent communication and presentation abilities

Nice-to-have

  • collaboration and teamwork
  • continuous improvement mindset
  • emotional intelligence

Key Requirements

  • minimum 3 years experience
  • proficiency in data analysis and reporting tools
  • ability to lead initiatives and influence stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter